Researching, writing, proofreading, editing, commissioned graphic design, promotion. Here’s the link: LE CONTROVERSIE DI UN ESPATRIO IN GRAN BRETAGNA https://amzn.eu/d/2NLUTIx

I had to reach out to people over the phone ( cold calling) in the context of a lead generation campaign: introducing the company, presenting the project, overcoming objections, negotiation and mediation, closing deals concerning an international non profit project in the South of the world. I managed to excel both concerning quantitative parameters and quality factors.

Intensive theoretical and practical training, including safe-guarding techniques. Supporting young learners suffering from learning disabilities in the accomplishments of their daily tasks at the college.

Market researches / Cold Colling/ Introducing the company and the research/ Overcoming objections/ Scheduling appointments/ conducting surveys in a neutral manner. I reached and exceeded my monthly targets.

Dealing with financial transactions and payment methods: recurring billing, debits and credits, lost and stolen cards, points balance and more, selling additional insurance coverages in the context of a lead generation campaign. I managed to achieve my monthly targets.

I had to identify and engage inspired hosts and passionate locals and support them in the creation of transformative Airbnb experiences across multiple Italian territories. I managed to achieve and exceed my monthly targets.

I worked at Google England in order to troubleshoot customers software and hardware issues concerning the thousand of application of the Playstore Android. My tasks involved: investigation and categorization of case through multiple resources and key factors, further escalation when needed, providing customers with help, guidance and problem resolution via phone, email and chat. I also had to deal with selling Google Pixel devices. I managed to reach and exceed my monthly quantitative targets and I achieved the maximum score within my time as far as the love parameter when it comes to effective and empathetic communication.

I worked in order to promote the indipendence, rights and choices of the elderly and disabled residents within the premises of a care home.

I worked on my dissertation by relying on material I gathered throughout my participation in national and international conferences, workshops and applied projects: for instance a Peer Education Project and an Editorial Project.