• Troubleshooting of Global issues at Desktop Level • Remote technical Support & End User Support. • Manage VMware infra (recompose, refresh, create new VM machines) and troubleshoot. • Manage Veritas Backup. • Managing Windows Security Groups. • Configuring new Hardware and install the software packages update. • Installing and managing the OS and Software as per the guideline of the organization. • Managing Computer peripherals. • Mapping of share drives and configuring printers. • Working on HP Service Manager ticketing tool. • Configuring & Troubleshooting of MS Outlook 2010/2013/2016/O365. • Manage Trend Micro Deep Security. • ORCs IT SPOC.

• Troubleshooting of Global issues at Desktop Level. • Remote Support & End User Support. • Manage VDI and troubleshoot. • Managing Windows Security Groups. • Installing and managing the OS and Software as per the guideline of the organization. • Managing Computer peripherals. • Mapping of share drives and configuring printers. • Working on HP Service Manager ticketing Tool. • Configuring & Troubleshooting of MS Outlook 2010/2013/2016/O365. • Manage Veritas Backup. • ORCs IT SPOC.

• End User Support. • Remote Support • Monitoring & scheduling of critical services and patch update. • Configuration & Troubleshooting of new/existing network elements. • Implemented and manage Quick Heal Antivirus EPS Server and clients for LAN, Mails and System security. • Implementing network enhancements that improved system reliability and performance. • Responsible for Desktop, Laptop, Network and Outlook issues. • Deal with vendors, suppliers and retailers on parts, programs, service contracts and other equipment necessitated by business needs. • Managing all documentation related to running IT recourses.

Bachelor in Computer Application

3 years Diploma in Computer Engineering