As IT Manager, I established the Infrastructure environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards. Drove the design and implementation of new solutions and improving the resilience of the current Infrastructure environment. Ensured appropriate functionality or minimum downtime of ERP application, data sharing and backups by maintaining Windows Servers, Linux Servers and NAS Server. Set up company's email accounts based on the internal policies by managing Office 365 Exchange Server. Took continuous backups of critical data of the users and servers to the local and global Linux based FTP Servers. Enhanced system performance and ensuring continuous availability of licenses, file systems, support along with maintaining, analyzing, troubleshooting, and repairing server systems. Maintained operational, configuration, security, or other procedures while configuring, installing, and managing data backups for applications and systems. Supported purchasing of new computers, laptop, printers, scanners, modems, routers, photocopy machine, mobiles and any IT related hardware and Software. Conducted initial assessment of urgency and business impact of all support calls while maintaining the overall ownership of the user’s issue and service, ensuring that they receive resolution within a reasonable timeframe. Facilitated appropriate solution for IT systems through phone calls, remote access or walking to the desks. Maintained CCTV security system, Attendance machine, Electric door lock, etc. Diagnosed and fixed hardware faults in desktops and laptops by replacing the faulty part. Facilitated on-call and remote support to the employees traveling or staying at the different locations or branches. Communicated with Microsoft and authorized channel partners to ensure that all the products are always meeting the term-of-use policies.

During this tenure, I made vital contribution in enhancing the infrastructure and ensuring continuous availability of licenses, file systems, support along with maintaining, analyzing, troubleshooting and repairing Microsoft Windows Server. Determined methods and procedures on new assignments and provided guidance to other engineers and advised on technical direction and decisions with noticeable impact on the business unit. Evaluated and implemented new systems to improve IT services and infrastructure performance and presented recommendations as well as justifications for purchases of hardware and software. Managed, sustained and installed new software updates, system upgrades and resolved software related problems; analyzed all aspects of the existing issues and suggested modifications to enhance reliability, availability and scalability. Analyzed, maintained, troubleshot, configured and repaired server systems and performed system administration tasks, including maintenance, automate tasks, capacity management and incident management.

As Facility Management Engineer, I provided technical support for the Servers, Microsoft operating systems, Company's email accounts, printing solution, antivirus protection, and regular backup of Server and user's data etc. Handled Mercury Mail Transport System Server to manage company’s emails accounts with internal policies, including create, delete edit email accounts with junior emails forwarding to seniors and other filtering rules etc. Diagnosed and troubleshot problems associated with network connectivity, hardware failure, and software etc. Provided centralized support and troubleshooting across different locations through maintaining the availability, reliability, and functionality of the Systems through proactive monitoring and preparing project documentation. Involved in planning, design, installation, and configuration of IT networks, maintenance and troubleshooting, user management, and facilities management on multiple platforms, governed by communication protocols. Maintained operational, configuration, security, or other procedures while configuring, installing, and managing data backups for applications and systems.

MBA in the field of Information Technology