yaswanth kumar
Having 5+ years of IT experience in L1/L2 level of production Support, Problem Solving, Coordinating with customers and Application Maintenance. Strong knowledge in UNIX commands. Understand frame work of L1/L2 engineer and follow documented production support and problem and change policies applicable to the business unit. Working on incident management and Change management.
My role is L1&L2 production support engineer. On-Call Coverage- Resolving the issues based on priority. Deployment Support as well as migration support. We have configured the alerts in Dynatrace like job failures and any services down. Implementing the new SQL scripts, and enhancing the existed SQL scripts as per the requirement. Forwarding to deeper support team if any major changes required.
Bachelor of Technology (B.Tech) in Electronics and Communications Engineering from JNTU, Anantapur.
Contact Info
- (+91) 94****2705
- ****@****
